Shipping & Returns

Shipping Policy

If you can't collect from the Urban Wellness Hub we can ship your order.

* Please allow up to 2 working days for us to process and dispatch your order. This means UK Orders should be delivered within 3-5 working days after despatch.

MyHermes shipping in the UK is used on orders that weigh over 2KG to keep our and therefore your costs as low as possible.

Packages in excess of 7Kg we use UPS.

We use Royal Mail for all other deliveries.

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Orders over 30KG may use different shipping companies and such orders are handled on a case by case basis. On these types of orders we will quote based on that day rates.

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Items which include FREE POSTAGE apply to the UK mainland only and exclude** N.Ireland, Scottish Islands, Channel Islands.
 

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

Our shipping rates and time it will take for your order to reach you, depend on your location. Below are the appx delivery times:

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Country/Region (Time to Arrive):

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Standard  Shipping UK Mainland 3 - 5 Working Days*

Expedited Shipping UK Mainland 1 - 2 Working Days*

Standard Shipping UK and Channel Islands 3 - 6 Working Days*

Europe 3 - 6 Working Days*

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BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

Return & Exchange Policy

BUY WITH 100% CONFIDENCE. ALL OUR ITEMS ARE GUARANTEED 100% GENUINE.

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COMES WITH A FULL MONEY BACK GUARANTEE IN THE FORM OF A CREDIT NOTE.

IF YOU ARE AT ALL UNHAPPY WITH THE ITEM YOUVE PURCHASED,THEN SIMPLY RETURN IT WITHIN 14 DAYS OF RECEIPT FOR A FULL REFUND OF YOUR ORIGINAL PAYMENT (excludes postage - buyer pays return postage).

WE WILL ISSUE YOU WITH A CREDIT NOTE TO THE FULL VALUE OF YOUR PURCHASE.

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DIFFUSERS RETURN POLICY

If the seal has been broken on the diffuser box, we are unable to take this back. This is in accordance with online and distance ``shopping guidelines covering these types of items.