Shipping & Returns

Shipping Policy

If you can't collect from the Urban Wellness Hub we can ship your order.

* Please allow up to 2 working days for us to process and dispatch your order. This means UK Orders should be delivered within 2-4 working days after despatch, or earlier.

MyHermes shipping in the UK is used on orders that weigh over 2KG to keep our and therefore your costs as low as possible.

Packages in excess of 7Kg we use UPS.

We use Royal Mail for all other deliveries.

Orders over 30KG may use different shipping companies and such orders are handled on a case by case basis. On these types of orders we will quote based on that day rates.

Sorry, but we have no control over the shipping costs.

Highlands and Islands are subject to a remote delivery surcharge. Please see list below for postcodes which are affected:

Aberdeen AB31-AB35 // AB41-AB45
Argyll PA20-PA78
Argyll PH30-PH31 // PH34-PH44 // PH49-PH99
Argyll FK17-FK21
Argyll KA28
Arran KA27
Dundee PH15-PH18
Northern Highlands AB36-AB38 // AB55-AB56
Northern Highlands HS1-HS9
Northern Highlands IV
Northern Highlands KW0-KW14
Northern Highlands PH19-PH29 // PH32-PH33 // PH45-PH48
Orkney Shetland KW15-KW17
Orkney Shetland ZE
Channels Islands- Please contact before your purchase for total item price including remote delivery surcharge

PLEASE SELECT HIGHLANDS & ISLANDS AND NI FROM THE DROP DOWN SHIPPING MENU AT CHECKOUT

Our shipping rates and time it will take for your order to reach you, depend on your location. Below are the appx delivery times:

Country/Region (Time to Arrive):

Standard Shipping UK Mainland 3 - 5 Working Days*

Expedited Shipping UK Mainland 1 - 2 Working Days*

Standard Shipping UK and Channel Islands 3 - 6 Working Days*

Europe 3 - 6 Working Days*

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

Return & Exchange Policy

BUY WITH 100% CONFIDENCE. ALL OUR ITEMS ARE GUARANTEED 100% GENUINE.

COMES WITH A FULL MONEY BACK GUARANTEE IN THE FORM OF A CREDIT NOTE.

IF YOU ARE AT ALL UNHAPPY WITH THE ITEM YOUVE PURCHASED,THEN SIMPLY RETURN IT WITHIN 14 DAYS OF RECEIPT FOR A FULL REFUND OF YOUR ORIGINAL PAYMENT (excludes postage - buyer pays return postage).

WE WILL ISSUE YOU WITH A CREDIT NOTE TO THE FULL VALUE OF YOUR PURCHASE.

doTERRA Essential Oils

We are unable to take oils back once the cap has been opened and the seal broken.

DIFFUSERS RETURN POLICY

If the seal has been broken on the diffuser box, we are unable to take this back. This is in accordance with online and distance ``shopping guidelines covering these types of items.